Common Questions
Ordering
Delivery Information
|
Returns/Refunds
Account Management
Jewelry/Piercing Questions
|
Common Questions
How long have you been in business?
We have been in the wholesale business in Canada for over 6 years and have formed a fantastic relationship with our customers and suppliers. Many piercers across Canada use our products to pierce with daily. Our jewelry conforms to their high standards. You can contact us during the office hours of 9:30am to 4:30pm PST, Monday-Friday and a member of staff will be happy to answer any questions you may have.
Why are your prices are so cheap?
As a wholesaler we have have
developed many contacts that can supply us with great quality in large
quantities so that we can offer our customers a fantastic range and
superb, affordable prices. Also, we do not stock the jewelry here in Vancouver, so we do not have a high overhead.
How long will it take you to answer my email?
We try to respond to emails we have been sent from Monday to Friday within 24 hours. Due
to the large volume of emails we receive on a daily basis, a response
may sometimes take a little longer but we answer emails as soon as
possible.
Ordering
How do I place an order?
You must have cookies enabled. To
order a product, click on the item you are interested in and a page
with the item's specifications will be displayed, along with price and
weight details. Choose the appropriate gauge, length, ball size (+ color) and quantity. Click the Add To Cart button to add the product to your shopping cart. It will be displayed in the cart on the right side bar.
When you have finished adding all of the items to your shopping cart, click on the Checkout button to submit your order. Enter your email address, contact and billing and delivery address details. Always
check that the details you are submitting are correct. Continue by selecting a payment and shipping method, then when you are absolutely sure that your order is correct and you have entered all your payment details correctly click on Continue
to submit your order. A final breakdown of products with a total cost
including shipping will be displayed, and a confirmation email will be
sent to you at the email address you specified when placing the order. Your order is now ready to be processed!
What payment methods are available?
We offer the most common payment options on the web through Paypal Pro - Visa, Mastercard and Paypal Account.
How secure are my credit card details?
We do not store any credit card information on this website. All transactions are handled on the Paypal website even though it appears that you are entering your credit card information on our website..
Can I view the price of items in a different currency?
Our shopping cart does not support multicurrency at this time,
however you can get currency exchange rates at www.xe.com
What will appear on my credit card statement?
Your
credit card statement will display the name “In2it Body Jewelry”.
Your charge will be different than your invoice if you are purchasing
in a currency other than Canadian Dollars.
How do I know if you have received my order?
As
soon as you place your order you will receive an order confirmation
email at the email address you specified. This email will contain a
summary of the products ordered, the total cost and an order number
which you can quote if you have any questions regarding the status of
your order. You will receive a further email as soon as your order has
been shipped. If you have chosen a trackable shipping method, your email will include your tracking number.
How long will it take to process my order?
The length of time an order takes to be processed is dependant on what you ordered and how your details pass through our system. Metal Mafia products will ship in 1 to 1.5 weeks, Wildcat, Kaos, custom gold/paladium products will ship in 2 to 2.5 weeks. Bioflex, Industrial Strength and Medical supplies ship within 48 hours if they are in stock.
Why haven't I received my order confirmation/dispatch emails?
When
you place an order with us, a confirmation email is sent to you with
details of the order you have made. As soon as your order is processed
and shipped, a confirmation email is sent indicating that your order is
now in its way to you. If you have not received these emails, it is
possible they may have been caught in your spam mail folder. Look
through your spam mail to see if your confirmation emails have appeared
there, as you can then make adjustments to ensure that they come
through without issue in the future. It is also possible that there may
have been some sort of error with your confirmation emails not reaching
you, either because of server issues or problems in transit. If in
doubt as to the statusof your order, try logging in to your account
(registered users only) and looking at your present order by clicking
on View Orders.
Can I cancel my order?
Providing
you contact us before your order is shipped and ideally as soon as
possible after making the order, you should be able to cancel your
order without a problem. To do this, email us with your order number
and the subject line “Cancel Order #_____”. If the order is still being
processed, we will cancel the order for you. If it has already been
shipped there is nothing we can do. You may refer to our returns policy
for the next stage.
I think I may have been charged too much for my order. Why is this?
If
you think you may have been charged more than you expected, it
is likely because we take all of our payments in Canadian Dollars. This
means that, in most cases, the amount specified on your credit card
statement is correct but is in your own currency. The amount shown on your statement should have a currency conversion. Use this figure to convert it back to Canadian Dollars to make sure the amount matches your order invoice.
If it is not correct and you still feel there is an issue, please
contact us and we will be happy to look into the matter further.
Delivery Information
What delivery methods are available?
In2it ships via Canada Post and offers three delivery methods, two with tracking numbers and insurance (recommended). International customers can have their order shipped Canada Post International Parcel or UPS. The
Shipping Information page contains a breakdown of the shipping
methods/costs and how long each will take to deliver the product to you. Orders of a higher value MUST be shipped with a tracking number so that they can be insured in case of loss.
How long will it take to receive my order?
It will take at least one week before it is shipped from Vancouver. The shipping time depends entirely on your location, the shipping method chosen and the date the order was made. See
the Shipping Information page for a breakdown of shipping methods and
how long each will take to deliver the product to you. Please
be aware that the stated delivery times, although often accurate, do
vary depending on delays within the postal system. Any delays that
occur during transit are entirely due to the postal service in charge
of delivering the parcel.
My order has not arrived, what should I do?
If your order is slightly delayed, you can track it on the Canada Post (or UPS) website. WE ARE NOT RESPONSIBLE FOR PACKAGES LOST BY CANADA POST! Packages shipped with a tracking number are insured up to $100 in value unless you purchase extra insurance.
Orders shipped by regular mail have NO delivery standard, NO tracking capability, and NO insurance. Even though it costs more, we strongly recommend choosing trackable, insurable service. Regular Mail option is not available for invoices over $50.00 as we feel it is safer to have it sent with a tracking number. However we offer a $5.00 shipping rebate on all retail orders over $50.00 so depending on your location, your shipping costs could be as low as $0.50.
Orders shipped Expedited take between 3 and 10 working days depending on your location. (This service is not available to some international locations).
Orders shipped Xpresspost take between 1 and 5 working days depending on your location.
Orders shipped UPS take between 1 and 5 working days depending on your location.
Due
to the 95% reliability of the postal & courier services, we cannot
absolutely guarantee that the goods will arrive Next Day/Saturday Delivery, therefore we do not offer this service.
Can I track my package?
Yes,
you can track your package depending on the delivery method chosen.The
tracking number will be sent in a confirmation email as soon as your
orderis shipped. If you have chosen a delivery method that does not
feature tracking, this will not be available.
If,
for some reason, you did not receive a confirmation email when your
order is dispatched but would still like to track your parcel, simply
email us with your order number and a member of staff will supply you
with the tracking number.
How is my order packaged?
All
of our orders are sent in plain brown padded envelopes or brown boxes.
There is no reference to the website featured on the package, and the
label will display a shipped from “In2it Body Jewelry” and delivery
address only.
I think my package is lost, what can I do?
Packages shipped Expedited or Xpresspost or with UPS will automatically be insured up to $100. If
you feel that your package has been lost in the postal system, please
contact us and one of our customer support advisors will help you work
with the courier that was transporting your package to deal with the
matter further. If you selected the Regular Mail option, there is nothing we can do to help. You will have to re-order your item and pay for it again.
Returns/Refunds
Can I return an item that I am not satisfied with for a refund/exchange?
If
you wish to return an item because your order was filled incorrectly, the item arrived broken, or there is a manufacturer's defect you can do so by logging into My Account, clicking View Details on the order in question, and clicking "Add RMA" (Return Materials Authorization) and filling out the form. You must then WAIT for the RETURN ITEM INSTRUCTIONS EMAIL!
You must return the item within 7 days of receiving your order. Items must be returned in a new or unused condition.
We will refund the cost of the items but the shipping is
non-refundable. Please be aware that returns are subject to a 20%
restocking fee if the return is for a reason not outlined above.
What can I do if I have received a faulty/damaged product?
In
the highly unlikely event that an item sent to you is found to be
faulty, please contact us within 7 days. You may send it back to us for a replacement. We will refund
the cost of sending the item back to us. The
items should be sent back Registered Mail and be properly packaged in a
padded envelope. We will not accept extra charges for other courier
services or guaranteed next day services. Overseas, items should only
be sent back using your country's national postal service. We recommend
using an insured delivery method, however, we will not accept extra charges for FedEx/UPS or other overnight/Expedited courier services. Please
make sure that you have clearly read any instructions that may have
come with the product, or may be displayed on our website, as products
found not to be faulty when they come back to us will be sent back to
you at your cost. Please note that our return policy also applies.
Can I exchange the item I have received for something else?
If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition.
Please detail which items you would like as replacements. We will
charge your card for the cost of sending these replacements out to you,
as well as any extra balance that your updated order may incur. Please
note that our return policy also applies.
Account Management
What are the benefits of registering an account?
By
becoming a registered user you will be able to save your shopping cart
contents to return to at a later time, track orders, review previous orders, and submit product reviews, all designed to make your visit to the In2itbodyjewelry.com website easier, faster and more enjoyable.
I can't login to my account, what do I do?
The
first suggestion would be for you to delete your browser cookies and
cache. We find that this resolves 99% of login problems instantly. In Internet Explorer, you would simply need to click on Tools > Internet Options and onthe window that appears, click on the Delete Cookies button to delete the cookies from your computer and Delete Files to clear the browser's cache. Now when you try and log in, everything should work fine. If you're still having problems, please email us for our assistance and we will look into it further.
What can I do if I forget my password?
If you have forgotten your password and need to retrieve it, simply enter your email address in the Forgot your password? section and it will be emailed to you.
Can I change my personal details?
You can change some of your account details at any time. To do so, login to your account and click on Change Account Details.
Here you can specify a new email address, change name and country
details, and select whether or not you want to be included on the
Mailing List. You can also turn off or turn on newsletter delivery, and
can also alter your username and password combination.
Can I change my newsletter subscription settings?
You can do this by logging into your account and clicking on Change Account Details.
This page allows you to change a number of details on your account.
Look for the two boxes describing the bi-weekly Newsletter and the
Mailing List. Simply select or deselect the two options depending on
what you want or do not want.
Can I track my order status via my account?
Yes, you can check on the status of your order or orders by logging into your account and clicking on the View current/previous orders
link. You will then see a page entitled 'Order History', and a listing
of your present and past orders with their status is displayed. You can
click on the order number of any particular order listed to see a
listing of the products you ordered.
Can I view a history of my orders?
To a view a history of your past orders, log in to your account and click on View Orders.
This will display a history of your orders. By clicking on the order
number, you can view detailed information about the products you
ordered at the time and can also see their status.
Jewelry/Piercing Questions
What are the healing times for piercings?
Each area of the body has its own unique healing period and process.Oral and facial piercings tend to heal fastest and every individual heals and reacts to piercings differently.
A general guideline for approximate healing times is as follows:
How long before I can change the initial piercing jewelry?
It
is not recommended to change initial piercing jewelry until your
piercing is fully healed, unless the new piece of jewelry is sterile.
Many piercings
will require a change of jewelry during the healing period as the
swelling of your piercing is reduced; however, this should be done by
your piercer with sterilized jewelry.
If
you want to change the jewelry yourself, wait until the new piercing
has healed and developed a tough barrier of healthy skin between the
piercin gand the jewelry. Reopening the wound will delay the healing
process and cancause infection. Wait until the piercing is no longertender (you can play with your piercing without experiencing any discomfort). Use as much care and be as clean as possible when changing your jewelry for the first time.
How do I change my piercing jewelry?
When
handling or changing your body jewelry, always clean your hands,
preferably with anti-bacterial soap. A hot shower or hot compress will
helps often your skin before cleaning and inserting body jewelry.
1. Pinch the skin adjacent to the piercing and insert one end of the body jewelry into one hole of the piercing.
2. Wearing jewelry of the correct size in your body piercing is important. If the body jewelry is too short it will aggravate the piercing; if it's too long the body jewelry can get caught or snagged which also causes aggravation and might even cause tiny tears in the tissue, which can lead to scarring or infection.
Take a ruler and measure the distance between the two holes in millimeters. Once you have a measurement round it up to the closest even number in millimeters. (i.e 11.5 becomes 12mm, 13mm becomes 14mm. To
order jewelry pick the proper Gauge (thickness of the bar) and then
order the length (which is the distance in between the two balls or the
diameter of the ring at its widest point) that matches the measurement
of your piercing.
How do I stretch my ears?
Stretching a piercing is a gradual process as it's important to allow ample healing time between sizes (at least 4 weeks). Stretching too fast can damage the skin which can result in scarring.
The best and easiest way to stretch without any problems is with insertion tapers. They are used to stretch up a piercing one size at a time. To stretch from 14g to 12g you would use a 12g insertion taper, which starts at 14g and gradually increases in size to 12g. Lubricate the taper with KY jelly and push it slowly through your piercing. Once the taper is fed all of the way through the piercing, place the jewelry on the end of the taper and push it though. Expect some soreness as your lobes heal and adjust to the new size. Wait at least 4 weeks before stretching up to the next gauge.
The second best way to stretch is called Subang Method. This is where you place one layer of teflon
tape on your jewelry. Lubricate the tape and push it slowly through
your piercing. Wait at least 4 weeks before stretching up to the next
gauge.
Will my stretched earlobe close down to its original size again?
Generally
speaking, the larger your stretch your earlobe, the harder it will be to
downsize the stretch. As you stretch the flesh it naturally loses its
elasticity. Most people find that piercings of 0g and smaller can be downsized fairly easily,although this process will be gradual. Keep the skin healthy by moisturizing and massaging regularly which will stimulate the tissue and increase blood-flow to the pierced area.
What materials can be worn in my piercing?
Jewelry can be made of a variety of materials, although some are better for your piercings than others.
316LVM Surgical Stainless Steel
is safe to be worn for people without a nickel-allergy, as this metal
contains Nickel. Surgical Stainless Steel used for bone fixation screws,
body pins, bone plates, total joint prosthetics amongst many other
applications. Body jewelry listed here is manufactured from equivalent or higher standard material. We do not play or gamble with your health.
Titanium
is a very strong metal, stronger than stainless steel and 45%lighter.
Titanium does not react with the body, so most people; even those
with metal sensitivities can wear Titanium. We use grade 23, which is
implant grade;the same material the medical industry uses for joint
replacements as well aspins and rods. No higher qualification exists.
Titanium can be coloured
using a process called anodizing. Anodizing is a fast and simple
electrical process that grows very thin transparent oxides onthe
surface of the reactive metals. There are no pigments or dyes, the
Titanium surface makeup is altered therefore this colour cannot 'chip' or 'wear away'. It takes high voltage to produce the colours; different voltages give you different colours.
Black PVD Coating comprises ofa PVD coating on G23 Surgical Titanium. PVD (Physical Vapour Deposition)
has become widely used to deposit wear resistant, thin film coatings
onto medical devices (including heart pacemakers, surgical instruments,
and orthopaedic implants). The main value
in PVD technology rests in the ability to modify the surface
propertiesof a device without changing the underlying material's
properties and biochemical functionality.
Bioflex is a biocompatible plastic polymer. The benefits for using BioFlex include less swelling, infections and faster healing times. BioFlex jewelry is flexible, hypoallergenic, and autoclavable. It can be cut to the proper length and threaded with a threader or threaded bead. Bioflex is suitable for use in navel piercings of pregnant women because of it's flexibility; they bend to allow the stomach to expand.
PTFE (polytetrafluoroethylene),also
known as Teflon, is an amazing inert biomaterial with
excellent biocompatibility characteristics. PTFE has amazing 'Non-Stick'
properties, lymph does not stick to it. PTFE is also suitable for initial piercings and those taking along time to heal. Perfect for work if you're not allowed to wear jewelry, or if you're going into hospital.
Gold, no matter what the karat, is not recommended for initial piercings
because gold is an alloy, made upof not only pure karat gold but base
metals also. The fluids secreted by a healing piercing cause corrosion
of the base metals in the gold. Once a piercing is fully healed, Gold
can be worn (14ct gold is recommended), although best for limited
periods of time as they will tarnish and discolour when in contact with bodily fluids. Try to keep the jewelry clean and polished regularly to prolong the quality.
Sterling Silver should not be used for piercing body jewelry, but can be worn on the body as general jewelry, in the form necklaces, bracelets, pendants and rings.Silver
body jewelry accessories such as clip-in ball closure ring captives are
also a popular, safe choice. Silver corrodes when it comes in contact
with sulphur, which your body contains and this contact forms toxic substances - Silver Salt.
Glass is most commonly worn in stretched piercings.
The biocompatible characteristics of glass make it an ultra compatible
material for implantation and for body jewelry wear.Many companies are
now manufacturing jewelry from poor quality recycled glass,which means
that its origins and qualities are flawed and untraceable. There is absolutely no lead in any of our
glass body jewelry. Every piece is hand crafted and inspected to
perfect standards creating new products for a new generation.
Wood is a natural, porous (absorbent) material only recommended for mature/fully healed piercings
or stretched ears. We do not recommend that wood is submerged in water
for long periods of time and avoid any drastic changes in temperature or
humidity.
Buffalo Horn/Bone body jewelry should not be worn in new or unhealed body piercingsas this is a porous (absorbent), natural material. Buffalo Horn should not be exposed to any extreme temperature. Do not autoclave or heat-sterilize any of these products. Buffalo Horn
Silicone piercing jewelry is manufactured from certifiedbiocompatible silicone, acquired from one of Europe'slargest pharmaceutical suppliers. Our silicone meets the requirements of thefollowing: European Pharmacopoeia, Deutsches Arzneibuch, U.S.Pharmacopoeia Plastics of Class V1. Our silicone also meets the requiremements
of EN30993 / ISO 10993, 'Biologicalassessment of medical products' and
its' biocompatibility is tested accordingto the guidelines of the Triparite Test of the U.S. Phamacopoeia.
The dye has been mixed in a ratio of 1:300and has passed the German BGA
medical standard. All silicone is tested for 30days continuous body
implant, however all silicone accessories are intended fortemporary
application only and designed to cover 6mm barbell ball.
|